Our team of highly qualified experts understands the complexities of architectural hardware and doorset specification, especially when considering how all the elements are suited together.
By listening carefully to our customers, we understand exactly what is required and our attention to detail means we get it right the first time with the level of detail that you need.
Value engineering solves problems and identifies and eliminates unwanted costs to ensure that we get to the right solution right on budget. We always push ourselves to satisfy our customers and innovate with them but we won’t promise something we cannot deliver. Our people are your people and act as an extension to your business. We give all our customers easy access to our hands-on senior management team and a single point of contact means that you always know who to talk to. This leads to a faster decision making process and ensures the rapid response that all our customers demand. Performance at the core – we understand that our performance directly translates to your performance.
To make sure that lines of communication are clear, we will designate a single, accountable point of contact, where appropriate.
To help you safely on your journey, we will apply processes, methods, knowledge, skills and experience to achieve the project objectives. We aim to provide you with a completely reliable and outstanding service at all times.
From the moment that you contact us with your order, our contract coordination team will liaise with you to ensure that every detail of your order is understood so that we can get exactly the right product manufactured and delivered to you at exactly the right time.
By constantly monitoring the progress of your order, our customer communication team will keep you in the picture and ensure that you know just when your order will be delivered.